IT Enabled Services

Are you a customer who is being hit with large expensive chargeback's for customer appointments and deliveries? Have you tried to manage the carriers and customers yourself? Do you have the IT systems and staff necessary to do this job? If this is a challenge for you, Vigna has the answer.

Vigna provides a full service track and trace solution. This solution includes the On-Demand Shipment Tracking And Alert System (STAS) and the trained Customer Services Team necessary to help you beat these costs.

Vigna has already saved large consumer electronics company millions of dollars in expensive charge backs. Vigna will provide these services to you at a low fixed price schedule.

As with all Vigna services, we will work with your logistics, customer order entry and other departments to make sure the real time alerts are set up to make sure your customer commitments are kept on time. Our Customer Service Representatives will monitor all deliveries through built in EDI and other WEB Services with Carriers to insure Customer Appointment and Actual Deliveries are made when the customer expects them.

Automatic alerts to Vigna Supervisor and other responsible parties are also a part of this service. Additionally regular weekly reporting or all monitoring are provided to insure that everyone is meeting expectations.

A partial list of Services include:

• Create & Manage Alert rules
• Resolve the alerts and notify client as defined in SLA
• On-Demand KPI Reports